Complaint Management System
Complaint Management System is comprehensive, web based solution for managing complaints, providing on-time resolution. CMS provides real time visibility that enables organizations to track each complaint through its lifecycle from recording and ignition to investigation, reporting and closure.
Major Features:
- User friendly interface to record and view complaint via internet, phone call, personal visit or mobile (SMS).
- Automatic and seamless complaint assignment to respective department and its tracking.
- Service request creation and management.
- Bulletin circular for quick updates periodically.
- Escalation for complaints (automatic).Dialysis System
- Detailed reports and status management.
- Tick reassignment.
- Technician management.
- Comprehensive administrator section.
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